Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply select your desired pieces, add them to your basket and follow the steps at checkout.

Can I change or cancel my order afterwards?

Please contact our customer service as soon as possible. If your order has not yet been processed or dispatched, we will gladly check whether a change or cancellation is possible.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

Shipping

Which countries do you deliver to?

We deliver to the countries available for selection at checkout.

How long does delivery take?

Processing and delivery times depend on the destination country and the selected carrier. The estimated delivery time is displayed during the ordering process.

Returns & refunds

Can I return my order?

Yes. Consumers have the statutory right of withdrawal. Further information can be found in our withdrawal policy.

When will I receive my refund?

After we receive and inspect your return, the refund will be made in accordance with statutory provisions using the original payment method.

Products

What materials is your jewellery made from?

The materials used are listed in each product description, including the base material, coating and other material details.

Do you use freshwater cultured pearls?

Yes, where specified in the relevant product description, we use freshwater cultured pearls.

Is the jewellery suitable for everyday wear?

Yes. Our jewellery is designed for everyday wear. To enjoy your piece for as long as possible, we recommend following our care instructions.

How do I care for my jewellery?

You can find cleaning, storage and care guidance on our Jewellery Care page.

Payment

Which payment methods do you accept?

The currently available payment methods are displayed during the ordering process.

Quality

What should I do if my order arrives damaged?

Please contact customer service promptly and include photographs of the damage where possible. We will review your request as quickly as possible and find a suitable solution together.