Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which:

you, or a third party designated by you who is not the carrier, takes possession of the goods; or

in the case of a single order for several goods delivered separately, you or a third party designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement, for example by letter or email.

To meet the withdrawal deadline, it is sufficient to send your notice of exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal.

We will use the same payment method you used for the original transaction for this reimbursement, unless expressly agreed otherwise with you. In no event will you incur fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You bear the direct cost of returning the goods.

You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods:

that are not prefabricated and whose manufacture is determined by an individual choice or decision by the consumer, or that are clearly tailored to the consumer's personal needs;

that are unsuitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;

where further statutory grounds for exclusion apply under the applicable provisions.