Shipping Policy

Delivery destinations

We currently deliver to the countries specified on our website during the ordering process. Checkout will show whether delivery to your address is possible.

Processing time

Orders are processed after successful receipt of payment. Processing usually takes 1–3 working days, unless otherwise stated in the relevant product description.

Orders are not processed or dispatched on weekends or public holidays.

Delivery time

The estimated delivery time depends on the destination country and the selected carrier. Applicable delivery times are displayed during the ordering process and, where relevant, on product pages.

Please note that delivery times may be extended due to force majeure, unforeseen events or increased shipping volumes.

Carriers

Depending on the destination country, shipping method and availability, orders are dispatched in particular through DHL, Hermes, UPS or FedEx.

We select the carrier unless a choice is offered during the ordering process.

Shipping costs

Shipping costs are displayed at checkout before you complete your order and form part of the order summary.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

Undeliverable shipments

If a shipment cannot be delivered because of an incomplete or incorrect delivery address, or for other reasons attributable to the recipient, and is returned to us, the costs of dispatching it again may be charged where legally permitted.

Damaged shipments

If your order is visibly damaged upon delivery, please document the damage with the carrier immediately where possible and contact us promptly afterwards.

Your statutory rights remain unaffected.

International deliveries

Deliveries outside the European Union may incur additional customs duties, taxes or import charges. These are payable by the recipient unless expressly agreed otherwise.